Add shared mailbox to OSX Outlook

You are a delegate for another user’s mailbox

Use this method if you are a delegate for another user’s mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.

To open the shared mailbox:

  1. On the Tools menu, click Accounts  > Advanced > Delegates.
  2. Add the mailbox under Open these additional mailboxes

Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.

You have full access permissions to a shared mailbox

When you have Full Access permission to a shared mailbox—that is, Full Access permission of a mailbox set up through Exchange Admin Center (EAC)—you can add the shared mailbox with your own credentials.

To open the shared mailbox:

  1. On the Tools menu, click Accounts.
  2. Click the Plus Sign to add an additional Exchange account.
  3. In the E-mail address field, enter the email address of the shared mailbox.
  4. Under Authentication, enter your own credentials.

Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.

ALTERNATE

  1. Add a shared mailbox to Microsoft Outlook 2016 – Mac
  2. Open the Outlook application.
  3. Select Tools > Accounts… in the Outlook main menu.
  4. On the Accounts dialog box, click on the Advanced… button in the lower right corner.
  5. Click on the Delegates tab.
  6. Just below the Open these additional mailboxes box (the lower of the two boxes):
  7. Click on the + button to add a new account.
  8. On the Choose a Person dialog box, type in the name of the shared mailbox, select the account in the list, then click on the Add button.
  9. Click on the OK button in the lower right corner.
  10. Close the Accounts dialog box.
  11. If you see the Outlook was redirected to the server autodiscover… dialog box:
  12. Click on the Always use my response for this server check box
  13. Click on the Allow button.
  14. After a short period of time, the new shared mailbox will appear as a folder in the Accounts list on the left side of your Outlook window.

The alternative method would be to add the mailbox:
To open the shared mailbox:

-Make sure Outlook 2016 or 2019 on Mac is selected

  1. On the Tools menu, click Accounts.
  2. Click the Plus Sign to add an additional Exchange account, new account opens pop up email screen
  3. In the E-mail address field, enter the email address of the shared mailbox.
  4. Under Authentication, click Sign in with another account and enter your own credentials.


In order to add a shared mailbox you will need to disable “new outlook”

https://www.cyber-ridge.co.uk/disable-new-outlook-osx/embed/

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